When registering with betfred, the information you provide includes your full name, email address, mobile number, date of birth, and a valid Bangladesh address. This account information is used to verify your identity and create a secure personal account. For age verification purposes, we may also request your National ID or passport details, which are stored under strict security. Where sensitive ID images are stored, betfred applies the highest level of encryption and removes any unnecessary copies once verification is complete.
Some technical information is collected automatically from your device and browser — including IP address, browser type and version, operating system, device model, and screen resolution. When using the betfred app, device identifiers and mobile network information may also be collected. This data is used primarily to improve platform performance and diagnose device-specific issues. We never access your device's contacts, camera, or microphone without your explicit permission.
For payments and financial transactions, betfred records deposits and withdrawals made via BDT-based payment methods such as Mobile Pay, Nagad, Rocket, and bank transfer. This financial data is stored securely in accordance with PCI-DSS standards, and full card numbers or PINs are never stored. Transaction history is used solely for financial accountability and required regulatory compliance. Usage data — such as which games you played, when you logged in, and which pages you visited — is also collected to help improve our services.
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What Your Data Is Used For
Betfred uses your data primarily for account management and verification — ensuring the right person accesses the right account and preventing unauthorised use. This information is also essential for accurately maintaining your betting history, win/loss records, and wallet balance. When our support team resolves an issue for you, account data is used as a reference. Important notifications, transaction confirmations, and security alerts are sent to your registered email or mobile number.
Betfred analyses your usage patterns to personalise your platform experience — for example, showing recommendations based on your favourite sports or game categories. This personalisation is entirely optional and can be turned off at any time from Account Settings. Monitoring transaction data to comply with Anti-Money Laundering (AML) regulations is a legal obligation for betfred. As part of our responsible gaming commitment, your play patterns are also analysed, and if any concerning behaviour is identified, a support message may be sent to you.
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Cookies & Tracking Technologies
Betfred uses cookies on its website and app — small data files stored in your browser. These fall into three categories: essential cookies (required for login sessions and security), functionality cookies (used to remember your preferences and language settings), and analytics cookies (used to monitor platform performance). All cookies except essential ones are only activated with your consent when you first visit the site. You can delete or disable cookies at any time through your browser settings, though some features may be limited as a result.
Betfred does not use third-party advertising trackers or social media pixels. Analytics rely solely on first-party data, processed directly on betfred's own servers. Your browsing behaviour is not tracked on other websites, and no cross-site tracking occurs outside of your betfred session. Local storage in the mobile app is used only to improve app functionality — not for personal data profiling.
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Data Retention & Digital Security
Betfred transmits your personal data using SSL/TLS encryption and stores it on servers secured with AES-256 encryption — the highest level of industry-standard protection. Our server infrastructure is monitored around the clock, 24/7, and undergoes regular security audits. Passwords are never stored in plain text; they are kept in a one-way encrypted format using the bcrypt hashing algorithm. betfred strongly encourages all users to enable two-factor authentication, which protects your account against unauthorised access.
Personal data is retained only as long as needed to deliver our services and meet legal obligations. After an account is closed, transaction records are kept for up to five years in accordance with Bangladesh financial regulations, then securely deleted. Personal identification and contact details are deleted within one year of account closure. In the event of a security breach, betfred's policy is to notify affected users within 72 hours and take immediate steps to limit any damage.
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Sharing Data with Third Parties
Betfred never sells your personal data or shares it with third parties for marketing purposes — that is a core commitment. However, operating our services requires sharing limited data with trusted service providers, such as payment gateway providers and IT infrastructure suppliers. Each of these third parties is bound by strict data protection agreements with us and receives only the information necessary for their specific role. If betfred receives a lawful directive from Bangladeshi government authorities or a court, we are legally required to comply, though legal counsel is sought beforehand.
Game providers and sports data suppliers receive only the minimum information necessary to operate gameplay — not your full profile. Data is shared with responsible gaming organisations only with your direct consent or where required by law. betfred never provides your data to advertising networks, data brokers, or marketing agencies. Contact our support team to find out which third parties we work with and exactly what information is shared with each.
Betfred believes you should have full control over your personal data. Right of Access: You can request a complete overview of the data we hold about you at any time. betfred will provide a detailed report within 30 days of receiving your request. Right to Rectification: If any of your stored information is incorrect, you can update it directly through Account Settings or by contacting our support team. Name, address, mobile number, and email can all be updated from your profile page. Changes to verified information may require re-verification — this is done solely to protect your account security.
Right to Erasure: You may request deletion of your account and associated personal data at any time. Note that financial transaction records and legally required data must be retained for specified periods in line with applicable Bangladesh law. Right to Object: You can object to marketing communications or personalised services, and betfred will action your request promptly. Right to Data Portability: You may request an export of your profile data in a machine-readable format. To exercise any of these rights, email us at support@betfred.ws — we will respond within 30 days.
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Policy Updates & Support Contact
Betfred reserves the right to review and update this Privacy Policy as needed. Advance notice of any significant changes will be sent to your registered email address and via in-platform notifications. The effective date of the current policy will always be clearly displayed at the top of this page. Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.
For any privacy-related questions, complaints, or to exercise your rights, reach out directly to the betfred support team. Our dedicated privacy team is available seven days a week on Bangladesh time and will provide an initial response within 72 hours. Complex requests may take up to 30 days to fully resolve, and you will be kept updated throughout the process. To get in touch, email support@betfred.ws — include "Privacy Request" in the subject line to ensure faster processing. To learn more, visit our FAQ You may also view this page.